Returns Policy
We offer a 14-day return window, which means you have 14 days from the date you receive your order to request a return.
Return Eligibility
To qualify for a return, the item must be:
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In its original condition
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Unworn or unused
- In its original packaging
How to Start a Return
To initiate a return, please email us at info@centralpaintstrade.co.uk. If your return is approved, we’ll send you return instructions, including the return address.
Note: Customers are responsible for the cost of return shipping, unless otherwise arranged by our support team.
Once we receive your return, we aim to process your refund within 3 business days. Central Paints Trade reserves the right to decline a refund if the item is returned in a damaged condition or not in its original, unopened packaging.
If you have any questions about returns, feel free to contact us at info@centralpaintstrade.co.uk.
Damaged or Incorrect Items
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We’ll work quickly to resolve the issue.
Non-Returnable Items
Certain products are non-returnable, including:
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Custom mixed paints
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Central Paints paint aerosols
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Tinned paint
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Touch-up bottles and pens
These items are made specifically for your order and cannot be returned.
Exchanges
If you'd like to exchange an item, the quickest way is to return the original item (following the steps above), and place a new order once your return is accepted.
Refunds
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note: It may take a few business days for your bank or card provider to process the refund.
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