We offer a 14-day return window, which means you have 14 days from the date you receive your order to request a return.
To qualify for a return, the item must be:
In its original condition
Unworn or unused
To initiate a return, please email us at info@centralpaintstrade.co.uk. If your return is approved, we’ll send you return instructions, including the return address.
Note: Customers are responsible for the cost of return shipping, unless otherwise arranged by our support team.
Once we receive your return, we aim to process your refund within 3 business days. Central Paints Trade reserves the right to decline a refund if the item is returned in a damaged condition or not in its original, unopened packaging.
If you have any questions about returns, feel free to contact us at info@centralpaintstrade.co.uk.
Please inspect your order upon delivery and contact us immediately if you receive a defective, damaged, or incorrect item. We’ll work quickly to resolve the issue.
Certain products are non-returnable, including:
Custom mixed paints
Central Paints paint aerosols
Tinned paint
Touch-up bottles and pens
These items are made specifically for your order and cannot be returned.
If you'd like to exchange an item, the quickest way is to return the original item (following the steps above), and place a new order once your return is accepted.
Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note: It may take a few business days for your bank or card provider to process the refund.
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